Salon Policies:
CANCELLATIONS
We understand that schedules can shift, and we’re always happy to accommodate changes when possible. We respectfully require at least 24 hours’ notice for any cancellations or adjustments to your appointment.
Appointments canceled with less than 24 hours’ notice will be charged 50% of the scheduled service(s). Same-day cancellations (within 12 hours of your appointment) will be charged 100% of the scheduled service(s).
Repeated late cancellations may result in limited or restricted ability to book future appointments.
Thank you for honoring our time and allowing us to provide the best experience for every guest.
CONFIRMATION TEXT
To support a seamless experience, Indigo Child provides multiple appointment reminders. You will receive a confirmation at the time of booking, followed by:
- An email reminder 5 days before your appointment
- A text reminder 3 days before your appointment
These reminders are designed to give you ample time to confirm, reschedule, or make any necessary adjustments.
While we provide these reminders as a courtesy, it is ultimately your responsibility to keep track of your scheduled appointment time to avoid late arrivals, missed appointments, or cancellation fees.
We strongly recommend opting in to Indigo Child’s email and text notifications to ensure you receive all appointment communications. Guests who are not opted in will not receive reminders.
NO CALL / NO SHOWS
We kindly ask that you honor your reserved appointment time. Guests who do not arrive for their scheduled appointment will be charged 100% of the reserved service(s) to the card on file. All no-show charges are non-refundable.
LATENESS
At Indigo Child, we allow a 15-minute grace period for late arrivals. If you are running behind, we kindly ask that you text us to keep us informed. Arrivals beyond 15 minutes may result in forfeiting your appointment and will be charged 100% of the scheduled service(s). Repeated late arrivals may result in limited or restricted ability to book future appointments.
CREDIT CARD REQUIRED
A valid credit card is required to reserve all appointments. We require a minimum of 24 hours’ notice for any cancellations or rescheduling. Appointments canceled or changed with less than 24 hours’ notice will be charged to the card on file. This policy allows us to honor our team’s time and accommodate other guests waiting for appointments.
CREDIT CARD PROCESSING FEE
A processing fee of 3% will be applied to all transactions made using credit or debit cards.
NO ADDITIONAL GUESTS, CHILDREN, OR ANIMALS
To maintain a safe, clean, and relaxing environment for all of our guests, we ask that only those receiving services are present in the salon. For safety and sanitation purposes, we are unable to accommodate additional guests, children, or animals during your appointment.
REFUND POLICY FOR SERVICES
At Indigo Child, we do not offer refunds on services. That said, your satisfaction truly matters to us, and we are committed to making sure you love your results. If you have any concerns with your service, we ask that you notify us within 5 days of your original appointment. We are happy to make adjustments when needed. We recommend returning to the Stylist who performed your service, as they are most familiar with your hair and your desired outcome. Adjustments with your original Stylist are typically completed at no additional charge. If you prefer to see an Educator for your adjustment, a service fee may apply and can be discussed during a consultation. Please note, any additional services not discussed during your original consultation will require a new appointment and will be subject to standard service pricing.
REFUND POLICY FOR RETAIL
We do not offer refunds on retail products that have been damaged after purchase. If you’re not loving a product that was recommended to you, we’re happy to help you find a better fit. You may return the product to the salon as long as it is at least 90% full, and we will gladly exchange it for something that better suits your needs. Any price difference will be the responsibility of the client.
RIGHT TO REFUSE SERVICE
At Indigo Child, we are committed to maintaining a safe, respectful, and elevated environment for both our guests and our team. We reserve the right to refuse service to anyone displaying inappropriate, disruptive, or disrespectful behavior toward any member of our staff or community.
EDUCATIONAL SALON
We are proud to be a space for both exceptional service and ongoing education. While your Stylist will lead and oversee your entire experience—including consultation, formulation, and final result—they may be supported by our highly trained assistants throughout your service. Every assistant has completed an extensive training program and works under the direct guidance of your Stylist to ensure a seamless, elevated experience. As part of our commitment to growth and excellence, we also welcome fellow stylists to learn within our space. At times, an assistant or stylist may be present to observe your service.
PHOTOS & VIDEO
At Indigo Child, we love capturing the artistry and experience behind what we do. By being in our space, you acknowledge and agree that photos and videos may be taken of you. These images may be used by Indigo Child for purposes such as marketing, education, social media, and brand storytelling. This may include the use of your name and likeness. All content captured is the property of Indigo Child and may be shared across digital, print, and promotional platforms.
We understand that schedules can shift, and we’re always happy to accommodate changes when possible. We respectfully require at least 24 hours’ notice for any cancellations or adjustments to your appointment.
Appointments canceled with less than 24 hours’ notice will be charged 50% of the scheduled service(s). Same-day cancellations (within 12 hours of your appointment) will be charged 100% of the scheduled service(s).
Repeated late cancellations may result in limited or restricted ability to book future appointments.
Thank you for honoring our time and allowing us to provide the best experience for every guest.
CONFIRMATION TEXT
To support a seamless experience, Indigo Child provides multiple appointment reminders. You will receive a confirmation at the time of booking, followed by:
- An email reminder 5 days before your appointment
- A text reminder 3 days before your appointment
These reminders are designed to give you ample time to confirm, reschedule, or make any necessary adjustments.
While we provide these reminders as a courtesy, it is ultimately your responsibility to keep track of your scheduled appointment time to avoid late arrivals, missed appointments, or cancellation fees.
We strongly recommend opting in to Indigo Child’s email and text notifications to ensure you receive all appointment communications. Guests who are not opted in will not receive reminders.
NO CALL / NO SHOWS
We kindly ask that you honor your reserved appointment time. Guests who do not arrive for their scheduled appointment will be charged 100% of the reserved service(s) to the card on file. All no-show charges are non-refundable.
LATENESS
At Indigo Child, we allow a 15-minute grace period for late arrivals. If you are running behind, we kindly ask that you text us to keep us informed. Arrivals beyond 15 minutes may result in forfeiting your appointment and will be charged 100% of the scheduled service(s). Repeated late arrivals may result in limited or restricted ability to book future appointments.
CREDIT CARD REQUIRED
A valid credit card is required to reserve all appointments. We require a minimum of 24 hours’ notice for any cancellations or rescheduling. Appointments canceled or changed with less than 24 hours’ notice will be charged to the card on file. This policy allows us to honor our team’s time and accommodate other guests waiting for appointments.
CREDIT CARD PROCESSING FEE
A processing fee of 3% will be applied to all transactions made using credit or debit cards.
NO ADDITIONAL GUESTS, CHILDREN, OR ANIMALS
To maintain a safe, clean, and relaxing environment for all of our guests, we ask that only those receiving services are present in the salon. For safety and sanitation purposes, we are unable to accommodate additional guests, children, or animals during your appointment.
REFUND POLICY FOR SERVICES
At Indigo Child, we do not offer refunds on services. That said, your satisfaction truly matters to us, and we are committed to making sure you love your results. If you have any concerns with your service, we ask that you notify us within 5 days of your original appointment. We are happy to make adjustments when needed. We recommend returning to the Stylist who performed your service, as they are most familiar with your hair and your desired outcome. Adjustments with your original Stylist are typically completed at no additional charge. If you prefer to see an Educator for your adjustment, a service fee may apply and can be discussed during a consultation. Please note, any additional services not discussed during your original consultation will require a new appointment and will be subject to standard service pricing.
REFUND POLICY FOR RETAIL
We do not offer refunds on retail products that have been damaged after purchase. If you’re not loving a product that was recommended to you, we’re happy to help you find a better fit. You may return the product to the salon as long as it is at least 90% full, and we will gladly exchange it for something that better suits your needs. Any price difference will be the responsibility of the client.
RIGHT TO REFUSE SERVICE
At Indigo Child, we are committed to maintaining a safe, respectful, and elevated environment for both our guests and our team. We reserve the right to refuse service to anyone displaying inappropriate, disruptive, or disrespectful behavior toward any member of our staff or community.
EDUCATIONAL SALON
We are proud to be a space for both exceptional service and ongoing education. While your Stylist will lead and oversee your entire experience—including consultation, formulation, and final result—they may be supported by our highly trained assistants throughout your service. Every assistant has completed an extensive training program and works under the direct guidance of your Stylist to ensure a seamless, elevated experience. As part of our commitment to growth and excellence, we also welcome fellow stylists to learn within our space. At times, an assistant or stylist may be present to observe your service.
PHOTOS & VIDEO
At Indigo Child, we love capturing the artistry and experience behind what we do. By being in our space, you acknowledge and agree that photos and videos may be taken of you. These images may be used by Indigo Child for purposes such as marketing, education, social media, and brand storytelling. This may include the use of your name and likeness. All content captured is the property of Indigo Child and may be shared across digital, print, and promotional platforms.