Salon Policies:
CELL PHONES & DEVICES
We ask all guests of Indigo Child to please keep their cell phones on silent or to bring headphones. We want to ensure all guests have a relaxing, undisturbed experience while at their appointments.
CANCELLATIONS
We understand that sometimes schedule adjustments are necessary; therefore, we respectfully require a 24-hour notice for cancellations/changes to services scheduled. If you cancel your appointment with less than a 24-hour notice, you will be charged 50% of the cost of the service(s) scheduled. Same day cancellations (which are considered 12 hours or less from the appointment time) will be charged 100% of the cost of the service(s) scheduled, with no exceptions. Should this happen more than once, it will prohibit you from scheduling future appointments with Indigo Child.
NO CALL / NO SHOWS If you do not show up on the scheduled date and time of your appointment, you will be charged 100% of the cost of the service(s) scheduled. No refunds will be given and no exceptions will be made.
TARDINESS
Here at Indigo Child, we have a 15-minute lateness policy. If you are running late, please text us to let us know. Should you arrive beyond 15 minutes late, you may have to forfeit your appointment and will be charged 100% of the cost of the service(s) scheduled. Should this happen more than once, it will prohibit you from scheduling future services at Indigo Child.
CREDIT CARD REQUIRED
A credit card is required to schedule an appointment. If a 24-hour notice to cancel/reschedule an appointment; is not given, Indigo Child reserves the right to and will charge the credit card on file.
NO ADDITIONAL GUESTS, CHILDREN, OR ANIMALS For the safety and sanitation of our guests, Indigo Child does not allow additional guests, children, or animals.
REFUND POLICY FOR SERVICES
Indigo Child does not offer refunds under any circumstance. At the same time, Indigo Child and each stylist at Indigo Child strive for 100% satisfaction. If there is a problem with the service result, then our policy is for you to notify us within 5 days of the original appointment. It is preferred that the client goes with the stylist that performed the service to fix it at no charge but if the client wants the service performed by an educator, there may be a fee applied. This fee can be discussed in a consultation. If the client wants additional services that weren’t discussed in the consultation, this would be an additional appointment with additional fees.
REFUND POLICY FOR RETAIL
We do not refund retail products that have been damaged after purchase, If you are not satisfied with a product that was recommended to you, please feel free to bring it back to the salon at least 90% full and we will be happy to exchange it for one that better suits you. Client is responsible for price difference if applicable.
VOUCHER DETAILS
The services gifted within this voucher must be completed in one reservation, they can not be distributed between several reservations. No modifications can be made to this gift. The stylist will be selected by Indigo Child at the time when the reservation is made. All voucher reservations must be made through guest services via phone at (254) 439-4634 or by email at hello@indigochilddallas.com.
We ask all guests of Indigo Child to please keep their cell phones on silent or to bring headphones. We want to ensure all guests have a relaxing, undisturbed experience while at their appointments.
CANCELLATIONS
We understand that sometimes schedule adjustments are necessary; therefore, we respectfully require a 24-hour notice for cancellations/changes to services scheduled. If you cancel your appointment with less than a 24-hour notice, you will be charged 50% of the cost of the service(s) scheduled. Same day cancellations (which are considered 12 hours or less from the appointment time) will be charged 100% of the cost of the service(s) scheduled, with no exceptions. Should this happen more than once, it will prohibit you from scheduling future appointments with Indigo Child.
NO CALL / NO SHOWS If you do not show up on the scheduled date and time of your appointment, you will be charged 100% of the cost of the service(s) scheduled. No refunds will be given and no exceptions will be made.
TARDINESS
Here at Indigo Child, we have a 15-minute lateness policy. If you are running late, please text us to let us know. Should you arrive beyond 15 minutes late, you may have to forfeit your appointment and will be charged 100% of the cost of the service(s) scheduled. Should this happen more than once, it will prohibit you from scheduling future services at Indigo Child.
CREDIT CARD REQUIRED
A credit card is required to schedule an appointment. If a 24-hour notice to cancel/reschedule an appointment; is not given, Indigo Child reserves the right to and will charge the credit card on file.
NO ADDITIONAL GUESTS, CHILDREN, OR ANIMALS For the safety and sanitation of our guests, Indigo Child does not allow additional guests, children, or animals.
REFUND POLICY FOR SERVICES
Indigo Child does not offer refunds under any circumstance. At the same time, Indigo Child and each stylist at Indigo Child strive for 100% satisfaction. If there is a problem with the service result, then our policy is for you to notify us within 5 days of the original appointment. It is preferred that the client goes with the stylist that performed the service to fix it at no charge but if the client wants the service performed by an educator, there may be a fee applied. This fee can be discussed in a consultation. If the client wants additional services that weren’t discussed in the consultation, this would be an additional appointment with additional fees.
REFUND POLICY FOR RETAIL
We do not refund retail products that have been damaged after purchase, If you are not satisfied with a product that was recommended to you, please feel free to bring it back to the salon at least 90% full and we will be happy to exchange it for one that better suits you. Client is responsible for price difference if applicable.
VOUCHER DETAILS
The services gifted within this voucher must be completed in one reservation, they can not be distributed between several reservations. No modifications can be made to this gift. The stylist will be selected by Indigo Child at the time when the reservation is made. All voucher reservations must be made through guest services via phone at (254) 439-4634 or by email at hello@indigochilddallas.com.