FAQs

Shipping

When will my order ship?

Once an order is placed please allow 2-3 business days for your order to be shipped.

Does Indigo Child ship outside the United States?

Indigo Child does not offer international shipping.

Shipping Disruptions

Packages undeliverable by FedEx, USPS, DHL, and/or their international shipping partners will be canceled and refunded once received and processed at our shipping hub.

Order

Can I cancel my order?

Before you place your order, please confirm that all of your information, including your shipping address, name, phone number, credit card details, and product selection is correct. Once an order has been placed it is unable to be canceled.

My order says it’s been delivered but I can’t find it, can you help?

Please contact us if you have not received your Delivered order or if it has been lost in transit by the carrier. We would love to assist you.

Can you help with a damaged product?

If you received a damaged product, we would love to assist you. Please email suppy@indigochilddallas.com and our Guest Services Team will get back to you in a timely manner.

Can I pick up my order In-Store?

Yes, In-Store pick-up is available to all of our guests.

How does In-Store pick-up work?

In-Store pick-up is available to all of the guests during salon hours on Tuesdays and Fridays. Orders that are made past Wednesday will not be available until the following week to allow for proper fulfillment.

Can I order for same-day pick-up?

While INDIGO CHILD does offer In-Store pick-up, we do not offer same-day pick-up. Please place your order at least 7 days in advance of the actual pick-up. In-Store pick-up is available to all of the guests during salon hours on Tuesdays and Fridays.

How can I reach the guest services team?

For customer service inquiries, please email supply@indigochilddallas.com. Our Guest Services team aims to respond within 24 hours of receiving your inquiry on a normal business day. Response times will be extended during holidays and product launches.

Product

How can I find more information about a product?

Education on all of our products can be found on their individual pages. If you have any further questions on a specific product please contact us at supply@indigochilddallas.com

Returns & Exchanges

Do you allow refunds or returns?

All sales are final. We do not offer refunds, nor do we allow cancellations or returns. INDIGO CHILD reserves the right to refuse any return at any time.

How do I place an exchange?

To request an exchange please contact supply@indigochilddallas.com, and our Guest Services Team will assist you.

What do I do if I receive the wrong product?

If you received the wrong product in your package, please contact us at supply@indigochilddallas.com, and our Guest Services Team will assist you. We apologize in advance for any inconvenience this may cause.

Billing

When will my credit card be charged?

Your credit card will be charged as soon as your order has been accepted and processed.

What forms of payment do you accept?

We accept Paypal, Visa, Mastercard, American Express, Discover, and Captial One credit cards or debit cards. We cannot accept checks or money orders.

What can I do if my payment is declined?

If your payment is declined here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.